MSOM Service Management SIG Best Paper Award

2024 Winner(s)

Winning material: The Gatekeeper’s Dilemma: 'When Should I Transfer This Customer?

Purpose of the Award

The Manufacturing & Service Operations Management (M&SOM) Service Management SIG (Special Interest Group) invites nominations for the best published paper(s) on service management. 

Information:

To see the past winning papers, click on the author's name.

Click here for award application information. 

Past Awardees

2024 Winner(s)
Brett Hathaway, Johns Hopkins University
 Evgeny Kagan, Johns Hopkins University
 Maqbool Dada, Johns Hopkins University
2024 Finalist
Yue Hu, Northwestern University Carri W. Chan, Columbia University Jing Dong, Columbia
Junyu Cao, Industrial Engineering and Operations Research, University of California, Berkeley
 Wei Qi, Tsinghua University
Chen Jin, National University of Singapore
 Luyi Yang Cungen Zhu, NUS
Bhavani Shanker Uppari, Singapore Management University Serguei Netessine, The Wharton School, University of Pennsylvania Ioana Popescu, INSEAD Rowan P. Clarke, Harvard Business School
2023 Winner(s)
Samantha M. Keppler , University of Michigan Jun Li, Stephen M. Ross School of Business, University of Michigan
 Di Wu, University of Michigan
Ramesh Johari, Stanford University Hannah Li , Columbia Business School Inessa Liskovich, Airbnb Inc. Gabriel Weintraub, Stanford University
2023 Finalist
Itay P. Fainmesser, The Johns Hopkins University Andrea Galeotti, London Business School, United Kingdom Ruslan Momot, University of Michigan
2022 Winner(s)
Qiuping Yu, Georgia Institute of Technology
 Yiming Zhang, University of Washington
 Yong-Pin Zhou, University of Washington
2022 Finalist
Guihua Wang, University of Texas at Dallas Runghuo Zheng, McCombs School of Business, University of Texas at Austin Tinglong Dai, Carey Business School, Johns Hopkins University
Ming Hu, University of Toronto Yun Zhou, University of Toronto
2021 Winner(s)
Saif Benjaafar, University of Michigan Guangwen Kong, University of Minnesota Xiang Li , University of Minnesota Costas Courcoubetis , Singapore University of Technology and Design
2021 Finalist
Ruomeng Cui, Emory University
 Meng Li , Rutgers University Qiang Li , Rutgers University
Hessam Bavafa , University of Wisconsin-Madison) Jónas Oddur Jónasson, Massachusetts Institute of Technology
Kostas Bimpikis, Stanford University Ozan Candogan, Booth School of Business, University of Chicago Daniela Saban, Stanford University
2020 Winner(s)
Luyi Yang Laurens Debo, Tuck School of Business at Dartmouth Varun Gupta,  University of Chicago, Booth School of Business
2020 Finalist
Nicos Savva , London Business School Tolga Tezcan  Özlem Yıldız, University of Virginia, Darden School of Business,
2019 Winner(s)
Alessandro Arlotto, Duke University (Fuqua School of Business)
 Andrew E. Frazelle Yehua Wei, Massachusetts Institute of Technology
2019 Finalist
Achal Bassamboo, Northwestern University Ramandeep Randhawa, University of Southern California
2018 Winner(s)
Junfei Huang Boaz Carmeli Avishai Mandelbaum, Technion, Israel Institute of Technology
Hummy Song Anita L. Tucker Karen L. Murrell
2017 Winner(s)
Itai Ashlagi , Stanford University Peng Shi, University of Southern California
2016 Awardee(s)
Soroush Saghafian, Harvard University Wallace J. Hopp, Dept. of Industrial and Operations Engineering
University of Michigan Mark Van Oyen, University of Michigan Jeffrey Desmond Steven Kronick
2015 Winner(s)
Yina Lu Andrés Musalem , Duke University Marcelo Olivares Ariel Schilkrut , Vigatec