Past Awards
2024
MSOM Service Management SIG Best Paper Award:
Winner(s)
Winning material:
The Gatekeeper’s Dilemma: 'When Should I Transfer This Customer?
2023
Best Working Paper:
Winner(s)
Winning material:
AI Chatbots in Customer Service: Adoption Hurdles and Simple Remedies
2020
Best Working Paper Award:
First Place
Winning material:
The Gatekeeper's Dilemma: "When Should I Transfer This Customer?"